Currie Group New Zealand has received the 2026 HP APJ Service Excellence Award, recognising its performance across service delivery, technical capability and customer experience for HP Indigo customers.
The award was announced at the recent HP Masterclass event in Lisbon, where Currie Group New Zealand was acknowledged for delivering consistently strong results across multiple service and performance benchmarks.
Over the past five consecutive quarters, Currie Group New Zealand recorded customer scorecard results above 90 per cent, including a peak score of 95 per cent in one quarter. Judges highlighted the team’s strengthened remote support capabilities, which have helped reduce downtime and lift productivity for HP Indigo customers across New Zealand.
The award also recognised the company’s proactive approach to machine-down case resolution, improvements in spare parts fill rates to support faster response times, and ongoing investment in engineering and operator capability. This includes structured certification programs and training delivered through the Currie Satellite Training Centre.
Sustainability initiatives formed part of the assessment, with the team’s consumables take-back program cited as reinforcing disciplined service operations and responsible environmental stewardship.
Craig Walmsley, country manager, HP Indigo, said the award reflected the strength of the service culture within the organisation. “Currie Group New Zealand consistently demonstrates deep technical expertise, outstanding responsiveness and a strong focus on achieving the best possible outcomes for customers,” he said.
Marcus Robinson, director of operations at Currie Group, said the recognition was the result of a long-term commitment to building service capability that directly supports customer performance. “It comes down to consistency and accountability, and making sure our customers can rely on their equipment to perform when it matters most,” he said.
Currie Group says it is continuing to invest across service infrastructure, training, parts logistics and remote support capabilities to strengthen outcomes for customers throughout Australia and New Zealand.
