An online pet retailer based in South East Queensland has grown its business selling a broad range of affordable pet products, with Toyota Material Handling Australia (TMHA) forklifts increasing its reliability and efficiency.
Budget Pet Products, based in Molendinar, started out selling pet products on eBay in 2009, with directors Karla Vandepol and Michael Chen starting out by running the operation from a garage.
Since then, Budget Pet Products has grown to a team of over 120 employees and multiple warehouse locations, providing affordable products to pet owners around the country.
For the past four years, Budget Pet Products has been a proud partner of TMHA, with the online pet store reaching out to TMHA following dissatisfaction with its previous forklift supplier.
As well as providing excellent service with a focus on product reliability and durability, TMHA has assisted Budget Pet Products with its growth from a handful of employees to the nationwide operation it is today.
“TMHA had proven to be an excellent partner through its growth period. They have made serving and providing parts so easy,” said Cheryl Norvock, Budget Pet Products warehouse manager.
“Overall, the service has been great. One key difference is that TMHA has always partnered with us to help solve our growing pains.”
Starting out with a single 2.5-tonne TMHA forklift, Budget Pet Products now proudly owns a mix of forklifts, order pickers and high lift pallet trucks.
Norvock said the outstanding durability and reliability of the TMHA forklifts were stand-out factors, a sentiment echoed by Chris Powell, area sales manager at TMHA.
“They know what they’re buying – TMHA is value for money, it’s always up there, and you get what you pay for,” Powell said.
“The value equation over the life of the forklift combined with our service expertise makes TMHA a very attractive prospect.”
Norvock also said that the excellent reliability delivered has led to hassle-free servicing for Budget Pet Products.
“We’ve found the ideal balance of machinery features and service offering with TMHA – our business is 24/7 with very little downtime and a machine with good features is nothing without the parts and service to back it up, and vice versa,” Norvock said.
“We’ve have had various machinery over the last 13 years, and find the combination of reliable TMHA forklift features and great service to be superior all-round offering.”
Since its inception in 2009, Budget Pet Products has steadily grown its business by offering affordable products for a wide range of pets – from dogs and cats, to birds, fish, reptiles and horses.
It has since amassed over 350,000 customers and looks to continue to grow its burgeoning business.
